We follow a detailed process:

1. Visual Inspection: Checking for any physical damage or cosmetic issues.
2. Functional Testing: Running all features—massage functions, heating, controls—to ensure they work properly.
3. Component Testing: Verifying the integrity of electronic parts, motors, and wiring.
4. Cleaning: Sanitizing and cleaning the chair to meet hygiene standards.

Yes, all Factory Renewed chairs come with a 90-days warranty on parts for peace of mind, reflecting our confidence in their quality and proper functioning. Products sold in New condition are covered under the manufacturers warranty, which can be found by clicking here.

Factory Renewed chairs offer excellent value—almost-new quality at a reduced price—while also supporting sustainable practices by giving returned products a second life.

We provide complimentary curbside shipping on all products. This service includes delivery to any first-floor entrance of your home, where you can then bring the item inside and place it wherever you like.

If you'd prefer us to handle the heavy lifting, you can upgrade to White Glove delivery for an additional fee. With this option, your item will be delivered inside your home on any first-floor spot, fully assembled, and with all packaging removed, so you can enjoy it right away!

For both options, the final delivery station will contact you before arrival to arrange a convenient delivery time.

The time it takes for your delivery to arrive varies based on your location and can be influenced by external factors like weather conditions or holidays. Typically, most orders are delivered within 3 to 4 weeks, but if your address is in a remote area or if bad weather causes disruptions, the delivery may take longer.