What Kind of a Warranty Does the PHP-2026 Massage Chair Have?
The PHP-2026 comes with a 5 year parts and labor warranty, among the best in the industry. Such a long warranty is probably not necessary though, because the PHP-2026 has one of the lowest defect rates of any massage chair on the market, less than 1/2 of a percent. That means that fewer than 1 in every two hundred chairs will ever have a problem. Compare that to the industry average of between 3% and 5%, and you can see why Premier has a reputation for reliable products.
In the unlikely event that you did have a problem with your Premier chair, Premier's innovations will still make your life easy. Unlike most massage chair companies that require you to ship the entire chair back to the factory for repair, Premier designs their chairs with a modular service system. If you have a problem with any portion of the chair, the on-board computer will self-diagnose and tell you where the problem lies. With the help of a technician over the phone, the user will remove whatever portion is having a problem, (this requires only a screwdriver and typically takes just a few minutes), and ship just that small piece back to the factory.
Premier goes to great lengths to make sure that their chairs last for years and years. In fact, Premier loses money every time they have to repair their product, so they have a substantial interest in making sure that their chairs withstand the test of time.
In the unlikely event that you did have a problem with your Premier chair, Premier's innovations will still make your life easy. Unlike most massage chair companies that require you to ship the entire chair back to the factory for repair, Premier designs their chairs with a modular service system. If you have a problem with any portion of the chair, the on-board computer will self-diagnose and tell you where the problem lies. With the help of a technician over the phone, the user will remove whatever portion is having a problem, (this requires only a screwdriver and typically takes just a few minutes), and ship just that small piece back to the factory.
Premier goes to great lengths to make sure that their chairs last for years and years. In fact, Premier loses money every time they have to repair their product, so they have a substantial interest in making sure that their chairs withstand the test of time.
