Electric Massage Chair Policies

Policies

Return Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Premier Health Productschairs. This also applies to chairs picked up at the WA warehouse, due to the fact that the chair must be returned to the CO location for inspection. Returned massage chairs must be received in “like new” condition in the original packaging and materials, including manual, or the customer will be charged a restocking fee of 10% in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department.

Please call to obtain a Return Authorization Code and return shipping call tag. Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customer must have the chair in transit back to manufacture on or before the 30th day. Any special services such as date certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is nonrefundable. Orders that are cancelled prior to shipping will be assessed a six percent restocking fee to cover credit card charges incurred by our company in good faith.

It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufactures defects and report to Discount within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for at least, 30 days, until you have assembled, inspected and tested the massage chair.

Limited Customer Warranty
(PHP2021, PHP2023, PHP2026, PHP2027, PHP2022 and PHP 2030)

(For products purchased after August 1, 2003)

WARRANTY, subject to limitations set forth herein.

(A) Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Premier Health Products will provide labor without charge.

(B) Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Premier Health Products will repair or replace those parts.

(C) Shipping: Return shipping to our service center will be paid by Premier Health Products for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

Limitations:

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS:

This Limited Warranty shall be void if in the sole discretion of Premier Health Products the defect was caused by accident, misuse and improper or unauthorized service, alteration or tampering.

The Limited Warranty does not include costs for unnecessary service calls, including costs for service solely for the purpose of educating the customer about the product.

Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements.

This Limited Warranty does not cover upholstery or covering.

Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.

Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.

Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.

Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall Premier Health Products or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Premier Health Product’s sole liability and the purchaser's exclusive remedy shall be for the repair, or at Premier Health Product’s option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Premier Health Products reserves the right to make substitutions in lieu of repair or replacement.

All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.

Warranties do not apply to demonstration, rental, business, commercial, institutional, or other non-residential users.

Service:

(A) To obtain service, call the warranty Service Authorization Center at 303-670-8882. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.

Shipping:

Standard shipping is done via ground transportation and takes 7-10 business days to arrive. Shipping prices are included in all prices listed on the website.

White Glove Delivery (additional $200):

After we process your order the shipping company will deliver your chair in 7to 12 business days. Prior to delivery the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 6pm. The shipping company will give you a 3-4 hour delivery window. When your electric massage chair is delivered it will be unpacked and set up for you in any room of your home. The delivery team is not trained on using the massage chair and will not be able to train the customer how to use the chair, please consult your user manual for instructions on operation of your new massage chair. The packing material will be removed from your location but we advise that you keep all packing material for 30 days.

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